Monday, June 13, 2011

How to handle tense situations

Sometimes, no matter what you do to prepare, situations occur that cause the real estate negotiation environment to sour between the buyer and seller. In addition to my role as Founder and President of Brandon Green Companies, I’m also the Managing Broker for Keller Williams Capital Properties and in that role I’ve come up with three tips for our agents that I thought I’d pass along to everyone.

1. Ask for help. If it seems like the situation is spiraling out of control, and you’re in a shouting match with the other party via email, contact someone to help you. Hopefully you have a real estate agent who is contacting his or her broker, if not, have an attorney advise. FYI, threatening to sue, rather helps.

2. Document time line of events. When you’re in the middle of a challenge, start a journal which lists who you spoke to, when, and what it was about so you can reference notes later. Your memory will fade and in particularly complex situations, there will be too many details to remember exactly.

3. Slow down the train. Rapid fire communication is generally not helpful when things are difficult. Let the situation cool down, which will allow you and the other party to think with clarity. High emotion = low intelligence. Wait until you’re less emotional about the situation.

If you’re faced with a real estate situation you find challenging, call me, let’s talk about how I can help.

Brandon Green
bgreen@kwcapitalproperties.com
202-318-1623



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